Category

Managed Services

Explore the benefits and best practices of managed IT services to optimize your business operations.

IT Problems
What Happens When IT Problems Keep Piling Up? Managed Services

What Happens When IT Problems Keep Piling Up?

Recurring IT problems don’t just slow down your team,  they chip away at your budget, customer satisfaction, and ability to grow. Downtime costs businesses an average of $5,600 per minute, according to Gartner. Yet, many small and mid-sized businesses keep treating technology issues as one-off annoyances instead of signs of deeper gaps. Justin Nevins, VP of Engineering at Oxen Technology, says, "When you treat recurring IT issues like small hiccups, you're missing the real cost — lost momentum, wasted resources, and distracted leadership." This article walks through the common technology problems businesses face, why they happen, and how to…
OXEN Technology Staff
April 21, 2025
How to Choose a Managed Services Provider
How to Choose a Managed Services Provider That Truly Fits Your Needs Managed Services

How to Choose a Managed Services Provider That Truly Fits Your Needs

Technology touches every part of your business. That’s why choosing the right managed services provider feels like a high-stakes decision. One mistake can cost you time, money, and client trust. A CompTIA report found that 46% of businesses using managed services have cut annual IT costs by 25% or more. Justin Nevins, VP of Engineering at Oxen Technology, says, “The key isn’t just hiring a vendor; it’s choosing a long-term partner who’s invested in your growth.” This blog will help you avoid guesswork and make a strong, informed decision. If you want to know how to choose managed security…
OXEN Technology Staff
April 18, 2025
Windows 10 End of Life Is Coming: Why You Need to Upgrade to Windows 11 Now—Not Later ConsultingCybersecurityManaged ServicesTech Tip

Windows 10 End of Life Is Coming: Why You Need to Upgrade to Windows 11 Now—Not Later

When Microsoft first announced that Windows 10 would hit end of support in October 2025, it felt like we all had plenty of time. But here we are—March 2025—and the deadline is just seven months away. That’s barely two business quarters to assess your systems, acquire any necessary hardware, and complete the upgrade process. In my experience, this is when the real scramble begins. Companies that wait until the last minute often face backorders, rushed deployments, and unexpected costs. That’s why I’m telling clients now: it’s not early anymore—but you can still get ahead of the rush. Let’s step back…
Kelle White
April 1, 2025
Staying Ahead in Cybersecurity: How to Keep Up and Get Involved CybersecurityEducationLeadershipManaged ServicesOffice 365Security

Staying Ahead in Cybersecurity: How to Keep Up and Get Involved

Cyber threats are constantly changing, and keeping up with them can feel overwhelming. As the CEO of DotStar, an MSSP partnering closely with OXEN Technology, People often ask me, "How do you stay on top of cybersecurity trends and actually be part of the community?" It's not just about reading reports or taking courses—it's about engaging, learning from others, and contributing back. I've been in cybersecurity for nearly 15 years, and one of the best parts of this journey has been the incredible people I've met along the way. From my early days troubleshooting security incidents to leading security teams, I've…
Kelle White
March 25, 2025
Why MSPs Should Team Up with an MSSP for Security Services ConsultingCybersecurityLeadershipManaged Services

Why MSPs Should Team Up with an MSSP for Security Services

Lately, I've been thinking a lot about the challenges MSPs face when it comes to security. It's something I've wrestled with personally—coming from an MSSP background and stepping into the MSP world, I saw firsthand how difficult it is to merge the two disciplines. On the surface, IT management and cybersecurity seem like they should naturally fit together, but in reality, they require completely different mindsets, priorities, and investments. As I've watched MSPs try to build security offerings from scratch, I've seen the hurdles they encounter—finding the right talent, keeping up with a rapidly evolving threat landscape, and managing the…
Kelle White
February 24, 2025
Windows 11 Upgrades For Your Organization AnnouncementsBusiness ProductivityCybersecurityManaged ServicesTech Tip

Windows 11 Upgrades For Your Organization

As you may be aware, the end of life for Windows 10 is October 14, 2025, and many businesses are looking to upgrade their systems to the latest Windows 11 operating system. Our team has recently held a discussion to determine the best approach for handling these upgrades, and we wanted to share the key points with you. Upgrade Approach: For machines that meet our recommended hardware specifications, we can perform the Windows 11 upgrade for a fee. This will ensure a smooth and reliable transition to the new operating system. Our team can discuss the exact cost if you'd…
Kelle White
January 8, 2025
2025 Cybersecurity Report CybersecurityEducationManaged ServicesSecurity

2025 Cybersecurity Report

It has been one year since OXEN Technology’s last cybersecurity report, and I am astounded by the changes that have transpired! The trends we anticipated last year have evolved as expected, while new themes have emerged at the forefront for 2025. In 2024, cybersecurity regulations and requirements continued to drive the industry forward. Secure Access Service Edge (SASE) gateways are beginning to replace traditional VPN and remote connectivity solutions. Despite increasingly sophisticated phishing attempts, users have become more adept at identifying and avoiding malicious emails. Looking ahead to 2025, we expect these trends to persist. However, several new topics are…
Kelle White
January 2, 2025
OXEN Technology Welcomes New President! AnnouncementsCybersecurityLeadershipManaged ServicesUncategorized

OXEN Technology Welcomes New President!

OXEN Technology and its Board of Directors are delighted to announce the appointment of Heather Lantz as the company’s new President. Heather joined OXEN Technology on December 2nd, 2024. Ms. Lantz brings a wealth of experience and a proven track record of leadership and innovation within the Managed Service Provider industry. Previously serving as the Senior Vice President of Cybersecurity with Ascend Technologies and Chief Operations Officer with Infogressive, Inc.  Ms. Lantz has been instrumental in driving service and revenue growth, strategic initiatives, market expansion, and client satisfaction. Her deep expertise and visionary approach align perfectly with the values and…
Kelle White
December 11, 2024
Benefits of Cybersecurity Insurance
Critical Benefits of Cybersecurity Insurance Business ProductivityManaged ServicesSecurity

Critical Benefits of Cybersecurity Insurance

If knowing little to nothing about the value and benefits of cybersecurity insurance is a crime, are you guilty? While there’s nothing grave about it, a lack of knowledge can potentially cause massive losses for your business. It’s like knowing that an earthquake may happen but not having protective measures against the damage it causes. Cyber threats can shake up your operations and leave you bleeding. Therefore, you need cyber liability insurance to cover any unexpected incidents. Learn about the benefits of cybersecurity insurance and why you absolutely must get coverage for your business by reading this guide. Can the…
Kelle White
October 24, 2024
IT security risks
Recognizing the IT Security Risks Facing Your Business Today Business ProductivityManaged ServicesSecurity

Recognizing the IT Security Risks Facing Your Business Today

How many real or imminent cyber threats did your company encounter in the past month? These days, it’s not unusual for a business to face IT security risks daily since hackers are becoming increasingly creative. An unknowingly clicking on a link or download can cause bleeding losses before you know it. Did you know that in 2023, over 75% of attacks on small businesses did not even use malware? Hackers mostly use phishing and other sophisticated social engineering scams nowadays, which prey on many unaware victims. Can you spot such threats before they materialize? When it comes to business cybersecurity,…
Kelle White
September 10, 2024