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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us

Terms and Conditions

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Managed Services Invoicing

OXEN Managed Services are invoiced one month ahead of service delivery. For example, invoices received between January 1st and January 5th cover services provided in February. This advanced billing approach ensures that clients are notified and prepared for upcoming service periods.

Usage-Based Billing and Minimum Quantities

OXEN invoices Services based on the Client’s actual usage. If the Client’s environment increases, the invoiced quantities will increase accordingly. Notwithstanding the foregoing, OXEN will invoice no less than the minimum quantity specified in the original quote for the full duration of the contract term.

Hardware Prepayment Policy

OXEN requires prepayment of all hardware of $1,000 or more. This policy applies to all hardware purchases meeting or exceeding the specified amount. 

Labor Billing Procedure

OXEN invoices for labor upon completion of the project, unless an alternative arrangement has been previously agreed upon. This ensures transparency and clarity regarding service fulfillment and payment expectations.

Invoice Payment Terms

All OXEN invoices are subject to Net 20 payment terms. This means payment is due within 20 days of the invoice date. This excludes prepayments of hardware that is due upon receipt.

Pricing Policy

Prices are subject to change without prior notice. All pricing will be verified at the time of ordering hardware, and any adjustments will be communicated to the client accordingly.

Microsoft Licensing Terms and Conditions

  • Microsoft requires a 12-month term agreement for licensing. Once this agreement is in place, it cannot be transferred to another party before the term end date. Clients should ensure they understand the commitment period before entering into the agreement.

  • Add-ons and upgrades to existing licenses are permitted and may be authorized via email. Any additional licenses or enhancements will align their renewal date (co-term) with the original agreement, unless otherwise specified by new licensing rules.

  • There may be exceptions to the co-term policy if new licensing guidelines are introduced.

  • Licenses are automatically renewed at the end of the term. The billing contact on file will receive notifications 60 days, 30 days, and 10 days prior to the renewal date to allow ample time for any necessary actions.

  • Licenses are billed on a monthly term. Additional licenses can be requested and approved via email from the client. These add-ons will be incorporated into the existing agreement.

  • Microsoft licensing is not pro-rated. Billing is for the entire month, regardless of when the license is activated during that period.