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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
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Detect & Respond Security

Uncompromising Coverage for Every User, Wherever They Work.

OXEN Detect & Respond Security helps organizations identify, contain, and respond to cyber threats before they disrupt operations. Through continuous monitoring, advanced threat detection, and expert-led response, OXEN improves security visibility, accelerates response times, and reduces cyber risk without the cost and complexity of building an internal security operations center.

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The OXEN Advantage

Organizations choose OXEN because effective threat detection requires more than technology. OXEN combines advanced security platforms with 24x7x365 Security Operations Center oversight, proactive management, and labor-inclusive remediation. The result is greater visibility, faster response, and stronger cyber resilience delivered through a trusted partner.

What’s Included

OXEN Detect & Respond Security combines multiple layers of protection into one coordinated managed security service. These capabilities work together to improve visibility across the organization, identify suspicious activity sooner, and support a faster, more informed response when an incident occurs.

Continuous Coverage
Maintain ongoing visibility across approved security sources.
Correlated Detection
Connect endpoint, identity, firewall, and email activity into meaningful alert context.
Expert Investigation

Add 24/7 triage, enrichment, and investigation of suspicious activity.
Clear Escalation
Know when customer involvement is required and who coordinates the next step.
Coordinated Response
Support customer communication, approved actions, and recovery guidance.
Operational Visibility
Show coverage, cases, response activity, and service trends through reporting and dashboards.

Business Outcomes

OXEN Detect & Respond Security helps organizations reduce the time between threat detection and decisive action. Continuous monitoring and centralized visibility allow security events to be evaluated within the broader context of the organization rather than as isolated alerts. Faster investigation and containment can reduce operational disruption, protect employee productivity, and limit the potential financial and reputational consequences of an incident. By partnering with OXEN Technology, organizations gain a stronger, simpler, and more trusted approach to security operations without having to build and staff an internal 24-hour security function.

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Don't wait for a breach to become a headline.

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Frequently Asked Questions

What's covered under this service?

Detect & Respond Security covers EDR, email security, cloud identity monitoring, MFA enforcement, and SIEM with 24x7x365 SOC coverage for all enrolled endpoints and users. It does not cover general IT support labor, workstation patching, or hardware monitoring, which require a separate managed workstation service agreement. 
How does onboarding work?

OXEN deploys EDR software to covered endpoints, connects your cloud identity provider, email environment, and firewall logs to the SIEM, configures email security, and enforces MFA for all users. Most environments are fully onboarded within a few business days, and onboarding is included at no extra charge. 
How is this service priced?

Detect & Respond Security is priced per user per month. The rate covers all tooling, the 24x7x365 SOC, threat intelligence feeds, and labor-inclusive remediation. Additional SIEM data connectors beyond the standard set may carry a separate cost. Your OXEN account manager can provide a quote based on your user count. 
How is this different from Managed Workstation D&R?

Managed Workstation D&R is a workstation-scoped service that includes patching, hardware monitoring, and endpoint security management. Detect & Respond Security is a user-scoped service focused on detection and response without the workstation management layer. It's designed for organizations that already have workstation management in place and want security coverage for their users and cloud environment. 
What happens when a threat is confirmed?

OXEN's SOC investigates, determines the scope of the compromise, and takes containment action immediately. For critical incidents, we respond within 30 minutes. Remediation labor is included in the service at no extra charge. Onsite response is available within 60 miles of an OXEN office. 
What does OXEN monitor vs. what are we responsible for?

OXEN monitors your endpoint activity, cloud identity environment, email, and firewall data 24x7x365. You're responsible for ensuring all users and devices are enrolled, MFA is enforced for all users (required), and OXEN has the administrative access needed to respond. General IT support is handled separately. 
How quickly does OXEN respond to a security incident?

Critical (confirmed active threat): 30 minutes. High (high suspicion of compromise): 1 hour. Medium (low suspicion): 2 hours. The SOC operates 24x7x365 with no after-hours gap. After-hours critical line: 888-296-3619. 
Do I receive reports? Yes. OXEN provides an incident report for every confirmed security event, including what was detected, what containment or remediation actions were taken, and what the outcome was. You'll have a clear record of every time OXEN acted on your behalf.