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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
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Operate Detection and Response Bundle

Stop Choosing Between Daily IT Support and True Cybersecurity. Get Both.

Introducing the Operate Detection and Response (D&R) Bundle from OXEN Technology. In today's threat landscape, traditional IT support isn't enough to keep you safe, and standalone security tools lack the operational context to keep your business running smoothly. Managing multiple vendors leads to finger-pointing, unpredictable invoices, and dangerous security gaps.

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The OXEN Advantage

We aren't just a software vendor; we are your IT and security partner. 

1
Critical Incident Response in 30 Minutes
When a severe threat is detected, the clock is ticking. Our team guarantees a 30-minute response time for critical security incidents.

 
2
One Agreement, Complete Context
Stop managing dual contracts and playing referee between your IT guy and your security vendor. Managed IT and D&R ship together, meaning our engineers have full system context the second something goes wrong.
3
Labor-Inclusive Pricing = No Surprise Invoices
Remediation labor is included. When a monitoring alert generates a ticket, we work on the issue until it's resolved without sending you a separate bill for our time.
4
Not a Faceless Call Center
When you escalate an issue, you reach engineers who know your environment and your business, not a rigid, tiered support queue.

What’s Included in Your Operate D&R Bundle?

We bridge the gap between keeping your systems running and keeping your data locked down. 

Managed Workstations and Servers
Your core infrastructure is fully covered under a single, labor-inclusive agreement. We handle the heavy lifting—from Microsoft and third-party patching to firmware updates, system monitoring, and remote support. We fix problems before your team even notices them, eliminating costly downtime.
Next-Gen Detect and Respond Security
Legacy antivirus tools rely on known signatures, leaving you vulnerable to new attacks. Our Endpoint Detection and Response (EDR) uses behavioral analysis to catch advanced threats in real-time. We feed all security events into a powerful SIEM (Security Information and Event Management) system, correlating data from your endpoints, firewall, and cloud identity provider for total environmental visibility.
Ironclad Email Security and Spam Filtering

Over 90% of cyberattacks start in an inbox. We aggressively filter inbound emails for phishing, malware, and spam before they ever reach your employees. As a mandatory baseline control, we also enforce Multi-Factor Authentication (MFA) across all accounts via your cloud identity provider. 
Proactive Cloud Identity Monitoring
Your user accounts are the keys to your kingdom. We continuously monitor them for suspicious activity, impossible travel alerts, and unauthorized access attempts. Our team reviews and escalates alerts based on severity, stopping account takeovers in their tracks.
24x7x365 SOC Coverage
Hackers don’t work 9-to-5, and neither does our Security Operations Center (SOC). Our security experts hunt for threats around the clock, handling triage, investigation, and remediation while you sleep.

Note: While security monitoring is 24x7x365, standard IT support for non-critical issues is provided during standard business hours. 

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Ready to Simplify Your IT and Supercharge Your Security?

Don't wait for a breach to find out your current IT setup has blind spots. Partner with a team that has your back 24/7/365. 
Schedule Your Discovery Call

Frequently Asked Questions

What's included in this bundle?

The Operate D&R Bundle covers managed workstations and servers with a labor-inclusive agreement, plus Detect and Respond security. That means automated patching (Microsoft, third-party, drivers, firmware), remote support, endpoint detection and response, SIEM integration, email security, spam filtering, cloud identity monitoring, MFA enforcement, and 24x7x365 SOC coverage, all under one agreement. 
How does onboarding work?

OXEN deploys remote support agents to all covered devices during onboarding at no additional charge. We configure security policies, connect your cloud identity provider and firewall to the SIEM, and set your patching window in line with your preferences. Most clients are fully onboarded within a few weeks. 
How is this priced?

 This bundle is priced per user. Because it's labor-inclusive, the monthly fee covers monitoring, patching, remote support, and security remediation. You don't get a separate invoice every time an engineer works a ticket.  
Why bundle instead of buying services separately?

Buying IT management and security separately means two vendors, two contracts, and gaps when something crosses both. With this bundle, OXEN has full visibility into both your IT environment and your security posture. That context matters when an incident happens. 
What happens when a security threat is detected?

The SOC monitors alerts 24x7x365. When a real threat is confirmed, OXEN's team investigates, contains, and remediates. Critical incidents get a 30-minute response. You're kept informed throughout, and labor for remediation is included. 
What's not included?

PC installs and upgrades, OS version upgrades (such as Windows 10 to Windows 11), and software not covered under a support agreement with its vendor are outside the scope of this bundle. 
Does this cover my servers too?

Yes. The bundle includes managed server coverage alongside workstations. Servers get the same patching and security services, plus critical services monitoring and up/down status monitoring.