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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
Consulting 10
Managed Workstation Detection and Response (D&R)

Stop Selling Just Bandwidth. Start Selling Peace of Mind.

Legacy antivirus isn't enough to protect your business anymore. Today’s cyber threats move fast, hiding in plain sight and bypassing traditional defenses. You need more than just software that logs alerts—you need an active, human-led defense system.

With OXEN Technology’s Managed Workstation D&R, we don't just alert you to threats. We neutralize them. Our 24/7/365 Security Operations Center (SOC) stands between your business and the latest cyber-attacks, ensuring your workstations are monitored, patched, and protected around the clock.

Schedule Your Discovery Call
Circuit BG White

Comprehensive Security: What’s Included?

We’ve built a multi-layered security stack designed to protect your endpoints, secure your cloud environment, and keep your hardware running at peak performance. 
1
Advanced Endpoint Detection & Response (EDR)
Catch what others miss: We deploy advanced behavioral sensors on every covered workstation, continuously analyzing system activity to block sophisticated threats that easily slip past traditional signature-based tools.

Always-on protection: Cybercriminals don't work 9-to-5, and neither do we. OXEN’s SOC monitors alerts 24x7x365, investigating every triggered event so nothing slips through overnight or on weekends.
2
Cloud Identity & Email Monitoring

Lock down your attack vectors: User accounts and email are the front doors to your network. We monitor your cloud identity environment for suspicious login behavior and enforce Multi-Factor Authentication (MFA) across your entire user base.

Inbox protection: We filter inbound email traffic to aggressively block phishing attempts and malware before they ever reach your employees' inboxes.

3
SIEM with Integrated Threat Intelligence

Connecting the dots: We flow data from your endpoints, cloud identity providers, and edge firewalls into a centralized security event platform (SIEM).

Custom-tuned defense: OXEN correlates your network data with global threat intelligence feeds, building custom alerts tuned specifically to your environment. Whenever we investigate and take action on your behalf, you receive a detailed, easy-to-read incident report.

4
Workstation Monitoring & Patching

Proactive hardware health: We monitor CPU and memory utilization against critical thresholds, tracking disk health (S.M.A.R.T. statistics) to catch failing hardware before it causes downtime.

Automated vulnerability management: Keep your systems locked down with automatic deployment of Microsoft and third-party application patches, alongside weekly driver and firmware updates—all pushed on a schedule that works for your business.

The OXEN Advantage

Many IT providers will forward you an automated alert and leave you to clean up the mess. That’s not how we operate. 
Real Analysts, Not Just Automated Alerts
 Alert fatigue is real. That’s why every security alert is personally examined by an OXEN SOC engineer—not just logged and queued. When critical incidents occur, they trigger a 30-minute response SLA, and active threats are escalated immediately with rapid containment actions taken on your behalf. 
We Own the Remediation
 When OXEN detects and confirms a threat, we don't just send you a report and wish you luck. Labor-inclusive remediation is baked directly into the service. For clients within 60 miles of an OXEN office, this even includes hands-on, onsite response. 
Visibility You Can Actually Use
No security jargon. No unexplained alerts. No wondering if anyone is actually watching the dashboard. You will always know exactly what OXEN found, exactly what we did to fix it, and what it means for the health of your environment.
Circuit BG

Don't wait for a breach to find out if your security is working.

Let our experts handle the threats so you can focus on growing your business. 
Schedule Your Discovery Call

Frequently Asked Questions

What's covered under this service and what's not?

Managed Workstation D&R covers security monitoring, detection, investigation, and remediation for enrolled workstations, including EDR, email filtering, cloud identity monitoring, SIEM, patching, and hardware monitoring. It does not include labor from the Service Desk or Technical Engineers for day-to-day IT support tasks, which are billed separately or covered under a separate managed services agreement.
How does onboarding work?

OXEN deploys a remote support agent and EDR software to every covered workstation during onboarding, included at no extra charge. We connect your cloud identity provider, firewall, and other data sources into the SIEM, configure your patching window, and verify all monitoring is active before the service goes live. Most onboarding completes within a few business days depending on environment size.
How is this service priced?

Managed Workstation D&R is priced per workstation per month. The per-seat rate includes all tooling, the 24x7x365 SOC, threat intelligence feeds, patching, and labor-inclusive remediation. Additional SIEM data connectors beyond the standard set may carry a separate cost. Your OXEN account manager can provide a quote based on your workstation count.
How is this different from just having antivirus?

Traditional antivirus relies on known malware signatures. This service uses behavioral detection that catches attacks antivirus misses, including fileless malware, credential theft, and living-off-the-land techniques. More importantly, there are real analysts behind it watching 24x7x365 and responding when something triggers, rather than leaving you to investigate alerts yourself.
What happens if a threat is confirmed on one of my workstations?

OXEN's SOC investigates the alert, determines scope, and takes containment action immediately. For critical incidents, we respond within 30 minutes. Remediation labor is included in the service at no extra charge. If the situation requires onsite response and you're within 60 miles of an OXEN office, we'll dispatch an engineer.
What does OXEN monitor vs. what are we responsible for?

OXEN monitors your workstations, cloud identity environment, email, and firewall data 24x7x365. Your responsibility is to ensure devices are enrolled in the service, MFA is enforced for all users (required for this service), and OXEN has the access needed to respond. We handle detection, investigation, and remediation. You handle day-to-day IT requests through a separate support agreement.
How quickly does OXEN respond to a security incident?

Response times follow OXEN's security SLA: 30 minutes for a confirmed active threat (Critical), 1 hour for high suspicion of compromise (High), and 2 hours for low suspicion activity (Medium). The SOC operates 24x7x365 with no after-hours gap. Critical after-hours escalations can also reach OXEN directly at 888-296-3619.
Do I get reports showing what OXEN is doing on my behalf?

Yes. OXEN provides incident reports for every confirmed security event, documenting what was detected, how it was handled, and what the outcome was. You'll always know when OXEN acted on your behalf and why.