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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
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PHONE: (888) 296-3619E-MAIL: hello@oxen.tech
Contact Us
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Managed Workstation Detection and Response (D&R)

Stop Selling Just Bandwidth. Start Selling Peace of Mind.

OXEN Managed Workstation Detect & Respond (D&R) helps organizations secure and optimize the workstations employees depend on every day. By combining proactive device management, continuous security monitoring, threat response, and end-user support, OXEN helps reduce cyber risk, improve productivity, and strengthen operational resilience through a single managed service.

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The OXEN Advantage

Organizations choose OXEN because effective endpoint protection requires more than software and alerts. OXEN combines managed IT services with 24/7 security monitoring, expert threat response, proactive maintenance, and responsive support through one trusted partnership. This integrated approach reduces complexity, improves accountability, and provides leadership with greater confidence in the security and performance of their technology environment.

What’s Included

OXEN Managed Workstation D&R brings together essential workstation management, endpoint security, identity monitoring, email protection, and expert security operations. These integrated capabilities help organizations maintain reliable devices while continuously identifying and responding to activity that could place users, information, or business operations at risk.

24×7 Threat Monitoring
Continuously monitors workstation activity to identify suspicious behavior and potential security threats.
Advanced Endpoint Detection
Uses behavioral analytics and threat intelligence to detect malicious activity that traditional antivirus tools may miss.
Expert Incident Response
Security specialists investigate and respond to detected threats to help minimize business impact and reduce risk.
Threat Containment & Remediation
Rapidly isolates compromised endpoints and supports remediation efforts to prevent threats from spreading.
Security Visibility & Reporting
Provides actionable insights into endpoint security events, trends, and risks across the organization.
Managed Endpoint Protection
Combines monitoring, detection, response, and ongoing management into a unified endpoint security service.

Business Outcomes

OXEN Managed Workstation D&R helps organizations reduce endpoint risk, improve workstation reliability, and support workforce productivity. Through proactive maintenance, responsive support, and continuous security monitoring, organizations gain greater visibility into threats, experience fewer disruptions, and simplify technology management. The result is a stronger foundation for business continuity, resilience, and growth.

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Don't wait for a breach to find out if your security is working.

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Frequently Asked Questions

What's covered under this service and what's not?

Managed Workstation D&R covers security monitoring, detection, investigation, and remediation for enrolled workstations, including EDR, email filtering, cloud identity monitoring, SIEM, patching, and hardware monitoring. It does not include labor from the Service Desk or Technical Engineers for day-to-day IT support tasks, which are billed separately or covered under a separate managed services agreement.
How does onboarding work?

OXEN deploys a remote support agent and EDR software to every covered workstation during onboarding, included at no extra charge. We connect your cloud identity provider, firewall, and other data sources into the SIEM, configure your patching window, and verify all monitoring is active before the service goes live. Most onboarding completes within a few business days depending on environment size.
How is this service priced?

Managed Workstation D&R is priced per workstation per month. The per-seat rate includes all tooling, the 24x7x365 SOC, threat intelligence feeds, patching, and labor-inclusive remediation. Additional SIEM data connectors beyond the standard set may carry a separate cost. Your OXEN account manager can provide a quote based on your workstation count.
How is this different from just having antivirus?

Traditional antivirus relies on known malware signatures. This service uses behavioral detection that catches attacks antivirus misses, including fileless malware, credential theft, and living-off-the-land techniques. More importantly, there are real analysts behind it watching 24x7x365 and responding when something triggers, rather than leaving you to investigate alerts yourself.
What happens if a threat is confirmed on one of my workstations?

OXEN's SOC investigates the alert, determines scope, and takes containment action immediately. For critical incidents, we respond within 30 minutes. Remediation labor is included in the service at no extra charge. If the situation requires onsite response and you're within 60 miles of an OXEN office, we'll dispatch an engineer.
What does OXEN monitor vs. what are we responsible for?

OXEN monitors your workstations, cloud identity environment, email, and firewall data 24x7x365. Your responsibility is to ensure devices are enrolled in the service, MFA is enforced for all users (required for this service), and OXEN has the access needed to respond. We handle detection, investigation, and remediation. You handle day-to-day IT requests through a separate support agreement.
How quickly does OXEN respond to a security incident?

Response times follow OXEN's security SLA: 30 minutes for a confirmed active threat (Critical), 1 hour for high suspicion of compromise (High), and 2 hours for low suspicion activity (Medium). The SOC operates 24x7x365 with no after-hours gap. Critical after-hours escalations can also reach OXEN directly at 888-296-3619.
Do I get reports showing what OXEN is doing on my behalf?

Yes. OXEN provides incident reports for every confirmed security event, documenting what was detected, how it was handled, and what the outcome was. You'll always know when OXEN acted on your behalf and why.