In late 2017, we met with Smooth Trucking in Logan, IA, and began working with them to address their technology pain points. Their workflow wasn’t working, computer issues were beyond their capability to fix, and their network needs had grown to the point that they needed a server environment. As they reported, all of these issues were holding back the company’s growth.
OXEN jumped in to help them acquire new hardware, install a server, and add a firewall and backup solution to their network. We also set them up with ongoing proactive management and monitoring of their workstations, server, firewall, and network with Managed Essentials – so that their new IT infrastructure would remain strong and healthy.
How has it worked out? Smooth Trucking’s owner and staff have a lot less worry and can focus on running the business and their duties, rather than IT problems. “I didn’t start this business because I enjoy worrying about networks and workflow all the time. Now, I’m free to strategically focus on what I love to do,” reports Ryan Rico, Smooth Trucking’s owner.
Gail Pickle, their Office Manager, attests to this too: “It is truly worry free. I can come in, sit down, and do my work without worrying about something not working. If we do have a problem (and we have), I just call OXEN and it gets fixed right away! OXEN’s presence and commitment is what really sold me. Actually, I wish I had done this a long time ago.”
OXEN agrees – there’s no time like the present to start thinking about proactive monitoring and management of your technology, which can decrease downtime, increase productivity, lower infrastructure costs, and boost your security measures. Plus you simply get peace of mind. We’re proud to serve Smooth Trucking and look forward to the opportunity to continue supporting them.