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Customer Feedback Archives | OXEN Technology

 

Construction Company Keeps On Building with OXEN

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Floods and Fires Can’t Stop OXEN Strong IT for Sta-Bilt Construction Al Burchett has relied on OXEN Technology’s WorryFree Backup and Disaster Recovery Solutions to restore his data and protect his family’s business in the future. After multiple devastating events, OXEN’s business continuity solutions have helped Sta-Bilt recover. His team is confident in knowing their data is safe from hackers and physical destruction, due to OXEN Technology’s tools and helpful experts. Sta-Bilt Construction is a regional expert in road construction in the Iowa/Nebraska markets. They have tight project deadlines, thousands of contacts to maintain, and project data that is critical…

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Law Firm Focuses on Law, Not Technology

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“It’s Working Smarter Not Harder…” Kim Albertson, Office Manager for McDonald Tinker, knows first-hand the benefits of a strong IT partner. She relies on OXEN Technology to bring expertise to the technology vision of the 100+ year-old Wichita firm. “It’s working smarter not harder. It makes everyone’s life easier,” states Albertson. “The only way that we can keep our business going as intended is to have our IT working properly.” OXEN Technology has many clients, like McDonald Tinker, that are able to focus their energy on their core, most profitable functionality. They especially rely on OXEN to provide the IT backbone…

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Computer Support for a Great Community Organization

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Creating a strong community organization requires strong computer support. With three locations serving the Joplin area, Juan “Cookie” Estrada has a lot on his plate at the Joplin Family YMCA. “Our members are our focus,” Cookie says assuredly. “We need to bring our younger members the services they want in order to foster life-long relationships with them.” A Partner for Computer Support Means More Time for Mission Estrada has opted to let OXEN Technology take IT off of his plate so he can focus on the YMCA mission.  That mission is to provide programs that promote healthy spirit, mind and body for all….

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Walnut Communications, Small Town…Big Tech ISP

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As I drove into Walnut, Iowa (pop. 773), many people were out and about. Businesses were busy preparing for customers. There was an unexpected buzz in the air. That weekend, over 40,000 antique aficionados would descend upon this small town and enjoy one of the biggest antique festivals in the Midwest. “The whole town gets involved,” said Bruce Heyne, General Manager at Walnut Communications, an Internet Service Provider (ISP). 100 Years of Service Walnut Communications has been one of the pillars of this small farm community since 1915. As technology progressed, so did they. Heyne proudly pointed to one of the early…

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Why We Follow-Up

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Follow-up, that final email sent or phone call made after the big project is finished or the service requested is completed, is not just a courtesy. It is essential and necessary to do. Why do we at HTS now consider follow-up so critical? Follow up is a vital part of any interaction, especially in the type of relationship that we have with our clients. We must ensure that we have fully met clients’ expectations, if not exceeded them. Follow-up first and foremost signals that we care. We care about our clients’ needs and expectations. We care that the service request…

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Why do we survey our clients?

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How is client feedback important to us? Is it useful information? If so, how do we use it to benefit both our clients and HTS? Online surveys are one form we use to gain feedback. They allow you, our clients, to tell your side of the story without being interrupted. Surveys give us a lot of information. They help us understand four areas: customer loyalty, customer satisfaction, effective communication, and spotting trends. I’ll share a bit more on each of these below. Customer Loyalty Clients help us understand the magic of what we do and what they like or dislike….

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