Sustainable, Managed IT for The Museum of Danish America

The Museum of Danish America - Elk Horn, Iowa

The Museum of Danish America in Elk Horn, IA, was first founded as a non-profit institution in 1983 and opened its doors in 1994 as a national center for the Danish-American community. They celebrate “Danish Roots and American Dreams”. The Museum facilities include the main building with exhibits and collections, a curatorial center, a prairie landscape park, historical homes, and a genealogy center. OXEN Technology is proud and excited to help the Museum achieve their mission and vision by supporting their technological needs.

In late 2017, the OXEN team met with the Museum to discuss their needs. While the Museum had had technological assistance in the past, they were in need of upgrades to fix numerous issues and a more comprehensive, proactive plan for their future IT management. OXEN assisted with upgrades to their networking equipment to improve network speed and stability and helped them improve connectivity with the genealogy center, which is their remote branch. The OXEN team is happy to hear that the staff and volunteers in the genealogy center have also benefited from how we set up their PCs for ease of use and the training provided on the system.

Peace of mind is very important to the Museum and its Executive Director, Rasmus Thøgersen. Thøgersen travels extensively across the country to promote the Museum and needs to know that their technology works and staff can reach out to OXEN for support. “Especially before I became an administrator, I was the one helping people with tech,” Thøgersen said. “I’m now in the position where I don’t have time to deal with technology. That’s not my primary job. But I need to know that the staff at the Museum feel confident in their technology.” OXEN strives to provide them with the prompt and professional service they need.

For long-term technology management and security, OXEN also began providing the Museum of Danish America with proactive support for their entire IT network (desktops, servers, and switches) and management of their backup solution and firewall. And with managed services, not only does the Museum have a sustainable technology plan, they also have a fixed, predictable IT budget.

As a non-profit, it’s important that the Museum feels confident that they are being advised well. “It was extremely helpful, as a non-profit, to have someone say ‘this is what you need to buy, this is why you need to buy it, and this is what it’s going to do for you’. We just need to feel confident that OXEN has our best interest in mind, and I think they’ve been very good at that,” Thøgersen said. “It sounds really silly, but so much of what OXEN does for us is supposed to be invisible…And that’s part of going to this service agreement, where OXEN takes care of all of this [for us]. The more OXEN can do offsite, the less we have to worry about this.”

We look forward to the future of the Museum and the opportunity to continue working with the staff to serve the Danish-American community and celebrate Danish history!


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