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An Update from OXEN Technology

By March 25, 2020Announcements

To all our valued clients

Much has changed across the country and across the world in the past few weeks. We want to let you know how OXEN has adapted to the COVID-19 pandemic and what precautions we are taking, while also serving you remotely.

Do you need help with remote work?

First and foremost, we know many organizations and businesses are taking quick action to set up remote workers and work-from-home policies. Many of your employees are working remotely for the first time and experiencing the technical hurdles that come with that transition. If you are having any problems with connectivity or getting remote workers set up, please contact us at 888.296.3619 Opt 2 or email support@oxen.tech.

We know this is a stressful time for everyone and we will connect you as quickly as possible to an engineer who can help.

You may prefer to designate a point of contact at your organization to forward these requests to OXEN, but we are more than happy to take questions from your employees directly.

What are we doing to stay safe?

The OXEN Team is taking social distancing and shelter-in-place directives seriously.

  • All our office locations are closed. OXEN employees are working remotely from home. Select employees are working solo from an office or checking in daily to handle mail and deliveries.
  • We have ceased on-site client work. OXEN employees will not be visiting client locations, even for project work, unless a critical situation arises. Any exceptions will be considered on a case-by-case basis.
  • We are drop shipping hardware deliveries directly to client locations whenever possible. Hardware requiring hands-on setup by OXEN engineers will be shipped to one of our team members for assembly and then mailed to client locations for installation with our remote guidance. Once again, exceptions will be considered on a case-by-case basis, especially if social distancing can be guaranteed on-site.
  • All our engineers are available to remotely assist you. We are here to help you transition your day-to-day workflow to in-home or long distance work. We will continue to support all our managed clients and essential businesses that remain open, to the best of our ability, without sacrificing the health and well-being of our people and your people.

Need to discuss your options?

If you are not sure where to begin or what your options are during this time, call us and we’ll discuss your questions and needs. We can can provide guidance on Office 365 apps and collaborative tools, security solutions to protect your employees and data, hardware deployment, and more.

Thank you for your patience and understanding as we all navigate these new challenges. Stay safe!

For service or inquiries: Call 888.296.3619 Opt 2 or email support@oxen.tech

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